Cookie Policy

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  1. Introduction
  2. Definitions
  3. Eligibility and Access
  4. Account Registration and Verification
  5. Use of Services
  6. Data Storage, Retention and Deletion
  7. Third-Party Cookies
  8. Security and Password Protection
  9. Lawful Use and Restrictions
  10. Accessibility and Cookies
  11. Intellectual Property
  12. Disclaimers and Limitation of Liability
  13. Suspension and Termination
  14. Amendments to Terms
  15. Governing Law and Jurisdiction
  16. Contact Us

1. Introduction

1.1 WapUP ("we", "us", "our", "the Company") respects your privacy and is committed to protecting your personal data.

1.2 This Privacy Policy sets out how we collect, use, disclose, store and delete personal data in connection with your use of the WapUP platform, a Progressive Web Application (PWA) available at our domain (the "Platform").

1.3 By using the Platform you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this policy, please stop using the Platform.

1.4 We act as the data controller in respect of the personal data we collect through the Platform.

1.5 WapUP is an independent service and is not affiliated with WhatsApp or Meta! These are trademarks that belong solely to their respective owners.

2. Definitions

For the purposes of this Privacy Policy:

  • "Account" means your registered profile or session on the Platform or a profile linked to you via a Secret Code.
  • "User" means an individual operating under a valid Secret Code and using the Platform to generate a Document.
  • "Secret Code" means an access token or credit code that allows one Document generation event on the Platform.
  • "Document" means any file (PDF, HTML, ZIP etc.) generated by the Platform from WhatsApp data.
  • "WhatsApp Data" means chat history, messages, media files, and related content exported from WhatsApp.
  • "Third Parties" refers to integrated service providers, including Meta Platforms Inc. (WhatsApp).
  • "Services" means the functionality offered by the Platform including retrieval, processing, formatting, storage and delivery of Documents.
  • "Data" means any content, information, or communication retrieved or uploaded through the Platform.
  • "PWA" means Progressive Web Application, a web application that can be installed and used like a native mobile app.

3. What Personal Data We Collect

3.1 We collect only the data necessary to provide the Services, including:

3.2 We do not collect or store login credentials for any third-party services. All authentication is handled directly by the respective service providers.

3.3 We do not collect unrelated personal data (e.g., social media profiles, financial data, health data) beyond what is strictly necessary for the Services.

3.4 The Platform's accessibility features provide basic support for users with disabilities; however, enhanced accessibility options may be limited.

3.5 Access to the Platform may be suspended or terminated at any time for breach of these Terms, abnormal activity, or non-compliance with applicable law.

3.6 Users must be at least 13 years of age to use the Platform. Users under 18 must have parental or guardian consent.

4. How We Use Your Personal Data

4.1 We process your Personal Data to:

4.2 We will only use your data for these purposes and will not use it for marketing or profiling unless you explicitly consent.

4.3 Users are responsible for maintaining the confidentiality of their Secret Code and any passwords associated with generated Documents.

4.4 Users must provide accurate information when using the Platform and notify us immediately of any unauthorized use of their Secret Code.

5. Legal Basis for Processing

5.1 WhatsApp-to-PDF Generation

(a) WhatsApp chats are processed only through exported ZIP files from the official WhatsApp mobile application.

(b) The process cannot be performed via WhatsApp Web—only via the mobile WhatsApp application's export feature.

(c) Users must export their chat histories (with or without media) as ZIP files from WhatsApp and upload them to the Platform.

(d) The Platform then converts the exported data into:

  • A formatted PDF file containing chat messages and metadata,
  • An HTML version with media links (if applicable), and
  • A ZIP archive containing all attachments and media files (if included in export).

(e) Users can process both individual chats and group chats through the Platform.

(f) Voice message transcription may be offered as a convenience feature. The Company accepts no responsibility for accuracy or completeness of such transcriptions, which may fail due to third-party limitations, audio quality, or hardware constraints.

(g) Processing time varies based on the size and complexity of the uploaded data. Users will be notified when processing is complete.

5.2 Document Generation and Download

(a) Once generated, Documents are available for download through the Platform.

(b) All Documents are automatically protected with a unique password for security purposes.

(c) Users are responsible for securely storing their Document passwords.

(d) Documents are stored temporarily and will be deleted according to the retention policy outlined in Section 6.

6. Data Sharing and Disclosure

6.1 We do not sell, trade or lease your Personal Data to third parties.

6.2 We only share your data with:

6.3 We ensure that any third-party recipient abides by appropriate security and confidentiality obligations.

6.4 We may share your data if required by law, a court order, or regulatory authority.

6.5 No personal data or document content is shared with any external entity except as required for integrations described herein or as required by law.

6.6 Users acknowledge that deleted data cannot be recovered. It is the User's responsibility to download and securely store their Documents before deletion occurs.

6.7 The Company reserves the right to delete data that has been stored beyond the retention period, even if not yet downloaded by the User.

7. Third-Party Integrations

7.1 The Platform uses user-provided exports to integrate with:

  • Meta Platforms Inc. – WhatsApp chat exports via user-uploaded ZIP files.

7.2 For WhatsApp chat exports, you provide the chat ZIP file yourself. We convert it into Documents as described in our Terms of Service.

7.3 WapUP is an independent service and is not affiliated with, endorsed by, or sponsored by WhatsApp or Meta! These are trademarks that belong solely to their respective owners.

  • Voice message transcription (if applicable),
  • PDF generation and formatting,
  • File compression and storage,
  • Security and encryption services.

7.4 These integrations are required for the core functionality of the Platform; their respective privacy policies and user-data policies may also apply when you interact with their services.

8. Data Storage, Retention & Deletion

8.1 All Documents and associated data are stored temporarily on our servers.

8.2 When a Document is generated, it appears in your dashboard. Once you have downloaded your copy, your Account and associated data are immediately deleted.

8.3 We permanently delete the Document and all associated data from our servers after the download is complete.

8.4 We do not retain any Document or user data beyond the lifecycle described above.

8.5 Any backup copies are securely destroyed once the deletion point is reached.

9. Data Security

9.1 We apply appropriate technical and organizational measures to protect your Personal Data against unauthorised or unlawful processing, accidental loss, destruction or damage. These include encryption of data in transit and at rest, access controls, secure API configurations, and regularly reviewed security procedures.

9.2 Each Document is protected by a unique password, which is provided to you via secure means.

  • (a) attempt to access or process data from WhatsApp accounts not lawfully belonging to them;
  • (b) use automated tools, bots, or scripts to interfere with Platform operation or to generate excessive requests;
  • (c) attempt to decompile, copy, reverse-engineer, or extract source code from the Platform;
  • (d) misuse Secret Codes or share access credentials with unauthorized parties;
  • (e) upload malicious files, viruses, or any content that could harm the Platform or other users;
  • (f) use the Platform to process data containing illegal content, harassment, threats, or violations of others' rights;
  • (g) resell, redistribute, or commercially exploit the Platform or Documents without authorization;
  • (h) impersonate any person or entity or falsely claim affiliation with any person or entity.

9.3 Whilst we strive for high security, no system is impenetrable and we cannot guarantee absolute security; you acknowledge that you provide data at your own risk.

9.4 Users are responsible for ensuring they have the legal right to process and export the WhatsApp data they upload to the Platform.

10. Cookies and Tracking Technologies

10.1 We use cookies and similar tracking technologies on the Platform to ensure proper functioning, security, and performance.

10.2 Cookies categories may include: essential cookies, performance cookies, functional cookies.

10.3 By using the Platform you consent to cookies in accordance with our Cookie Policy (published separately).

10.4 You can manage your cookie preferences via the banner or settings mechanism available on the Platform.

11. Links to Other Websites

11.1 The Platform may contain links to third-party websites or services which are not operated or controlled by us. We are not responsible for their privacy practices and encourage you to review their policies.

11.2 Users are granted a limited, non-transferable, revocable license to use the Platform for its intended lawful purpose only.

11.3 No part of the Platform may be copied, distributed, modified, or repurposed without the Company's prior written consent.

11.4 Users retain ownership of their uploaded data and generated Documents. However, Users grant the Company a license to process, store, and generate Documents from their data as necessary to provide the Service.

11.5 The "WapUP" name and logo are trademarks. Unauthorized use is prohibited.

12. Your Rights

12.1 You have rights under applicable data protection law including:

12.2 To exercise these rights, please contact us using the details below. We will respond within a reasonable timeframe and in accordance with applicable law.

12.3 The Company shall not be liable for:

  • (a) corruption or loss of data,
  • (b) third-party service interruptions or failures,
  • (c) transmission errors or network issues,
  • (d) inaccuracy of transcriptions, conversions, or formatting,
  • (e) indirect, incidental, consequential, or punitive damages of any kind,
  • (f) loss of profits, revenue, data, or business opportunities,
  • (g) damages resulting from unauthorized access to User data or Documents.

12.4 Nothing in these Terms shall limit liability for fraud, gross negligence, death, or personal injury, or any liability which cannot be excluded under applicable law.

12.5 The Company does not guarantee that the Platform will be available at all times, uninterrupted, or error-free. Maintenance, updates, or technical issues may cause temporary unavailability.

13. International Transfers

13.1 In the course of our Services we may transfer some Personal Data to or from countries outside your jurisdiction. Such transfers are subject to appropriate safeguards such as standard contractual clauses or other approved mechanisms.

  • (a) the User breaches these Terms,
  • (b) there is reasonable suspicion of unlawful activity or violation of third-party rights,
  • (c) maintenance or security concerns require temporary suspension,
  • (d) the User engages in abusive, fraudulent, or harmful behavior,
  • (e) required by law or court order.

13.2 We will only transfer data where required for the performance of the Services or by law.

13.3 Users may discontinue use of the Platform at any time by ceasing to access the Service.

13.4 The Company reserves the right to delete Accounts and associated data that have been inactive for an extended period.

14. Changes to This Privacy Policy

14.1 We reserve the right to update or amend this Privacy Policy at any time.

14.2 The date of "Last Updated" at the top will reflect the effective date of the revision. https://us.wapup.co/terms-of-use or through the Platform.

14.3 We will notify Users of significant changes by posting the updated policy on the Platform; your continued use of the Platform after changes constitutes acceptance of the revised policy.

14.4 Users are responsible for reviewing the Terms periodically. Continued use of the Platform after changes constitutes acceptance of the modified Terms.

14.5 If you do not agree to the modified Terms, you must discontinue use of the Platform immediately.

15. Children

15.1 The Platform is not intended for use by persons under the age of 13. We do not knowingly collect Personal Data from children under that age. If you believe we have inadvertently collected data from a child under 13, please contact us and we will delete it promptly.

15.2 Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in the Company's jurisdiction, unless otherwise required by mandatory law.

15.3 If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions shall continue in full force and effect.

16. Contact Information

If you have any questions or complaints about this Privacy Policy or our data handling practices, you may contact:

WapUP
📧 WapUP-support@gmail.com

Last Updated: 01 August 2026

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